To make a booking we require you to select your dates and pay a 25% deposit through the booking section on the website. Once we have received the payment we will send you a personal information form to complete. Once this completed form is received and reviewed we will send you confirmation of your booking. Full payments are due 4 weeks before the start of the retreat.
When you have paid the deposit, completed and returned your personal information and received the confirmation email from us this is considered the establishment of a legal contract. By booking your holiday with Lake District Wellbeing Breaks you agree to the following terms and conditions:
Health and Safety Information
Mental Health Safety
While breathwork, meditation, reiki and EFT have been proven to be beneficial for mental health and wellbeing, our sessions are not presented as a treatment for serious mental health problems or addiction.
These sessions are not harmful in that they do not create any mental issues or emotional challenges, but as we peel back the veils and cultivate mental balance, we may bring awareness to afflictions we were not aware of before. In this way, exploring the realm of the mind and emotions can be in itself an emotional experience. We always strive to create a safe, supportive environment for participants to embark on this exploration and encourage open discussion if we can offer you additional support in any way.
Our retreat may be less suitable for individuals who are currently (or recently) under treatment for a psychological condition. Difficult life circumstances such as a recent loss of a loved one can also be a difficult emotional time for many people and if you are going through such a challenging time, the practices of this retreat may feel too demanding at this time. This very much depends on where you are at in your journey, your current psychological health and the support networks that you have around you, such as friends, family and mental health professionals.
If you are currently taking medication for a mental health condition, then we recommend that you do not change your medication, other than in close collaboration with your medication prescriber.
If any of these circumstances apply to you, then we recommend, that if you have not done so already, you contact us to discuss your situation and the support networks you have in place and to explore how best to proceed. If you felt safe enough to attend but experience difficulties during the retreat, please speak to the us to discuss whether this is right for you at this time.
Safety and Disclaimer
Following your booking you will receive our confidential personal information form – please take care when filling in this form and check the contents are accurate before emailing the form back to us. By submitting the personal information form, you are confirming that the contents are true and accurate to the best of your knowledge. Please notify us of any changes to your responses to the healthcare questions before participating in the retreat sessions subsequent to those changes.
We are not qualified to express an opinion that you are fit to safely participate in any of our sessions. You must obtain professional or specialist advice from your doctor before participating if you are in any doubt. The personal information form must be completed in full declaring any existing health conditions for you to participate in the retreat. Please contact us immediately if your circumstances change or if you have any concerns. We will be unable to make modifications or adjustments to the sessions for health conditions or concerns that we are unaware of, or which are not declared. We will not be responsible where you fail to declare a health condition to us (whether by completing the booking form or in some other communication), and an issue arises as a result.
We reserve the right to decline your place on a Lake District Wellbeing Break retreat if a health condition is deemed a contraindication to the program. We request that anyone wishing to attend a retreat, with such a condition, consult their registered GP before attending. In certain case’s we may ask for a letter from your GP to confirm that you are well enough to participate in the retreat.
If you do not advise us of your health conditions we reserve the right to cancel your booking and if we reasonably feel unable to properly accommodate the particular need of the person(s) concerned, we will not confirm the booking providing a full refund of the deposit paid. If full details are not given at the time of the booking, we reserve the right to cancel when we became aware of these details.
Arrival and Departure – The retreat accommodation is available from 11am on day of arrival and must be left in a clean condition not later than 11am on departure day with the key left in the internal door.
Fire – For your safety no candles or incense are to be used and fires in the stove are not permitted in the accommodation.
Negligence – Guests will be held responsible for any fire, damage or alteration to the property or furnishings caused by negligence.
Stolen Property – Lake District Wellbeing Breaks cannot be held responsible for any lost or stolen property.
No Smoking Policy – We have a strict NO SMOKING POLICY. Anyone who smokes outside of the property is responsible for disposing of their extinguished cigarette butts safely and not littering the surrounding area.
Age Policy – We do not accept bookings from anyone under the age of 18.
Government Guideline changes – if cancellation is needed due to a change in COVID 19 Government guidelines your booking will be rescheduled or fully refunded.
If you have a COVID related illness and need to reschedule your retreat this can be arranged. If you have to cancel your holiday due to a COVID related illness, please be aware that it would be your responsibility to either give your holiday dates to a friend/family member(s) who do not have COVID symptoms or claim the cost back on your insurance policy.
Cancellation by you
We understand that circumstances change and emergencies occur. Refund Policy for Retreats:
- Cancellation 6 weeks or more before the retreat: full refund of deposit paid minus a 10% admin and payment processing fee
- Cancellation less than 6 weeks before the retreat: No refund of the deposit (non-refundable)
- Cancellation less than 4 weeks before the retreat: No refund (unless your dates are booked by someone else, in which case we will provide a full refund)
In circumstances where you find yourself unable to attend the date booked you do not need to cancel; we can arrange for the retreat to be moved to alternative dates.
Full payments are due 4 weeks before the start of the retreat. After this time, if you have not paid the balance due or contacted us, we will consider your booking as cancelled.
As with any holiday, travel insurance which includes cancellation insurance is a worthwhile consideration to protect yourself against medical or other emergencies.
Cancellation by us
If we need to cancel the retreat due to changing restrictions, any money paid will be fully transferrable to another retreat date or refunded.
Extreme Conditions: Lake District Wellbeing Breaks reserve the right to cancel a retreat or transfer you to alternative accommodation nearby at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions, ill health, fire or any other extenuating circumstance. Under such unlikely circumstances your holiday will be rescheduled or refunded.
Force majeure clause: Lake District Wellbeing Breaks are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots, or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.
Lake District Wellbeing Breaks accept responsibility for ensuring that the retreats are supplied as described and that the services are to a reasonable standard. We are not liable for any loss, damage, injury or illness, which may occur during your stay or travelling to and from Lake District Wellbeing Breaks.
Sessions are undertaken at your own risk, we are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation, including any additional Travel Arrangements that you have made via another company. We recommend that you have adequate holiday insurance in place to cover this.
Lake District Wellbeing Breaks only accepts liability for injury to a client(s) that is shown to result from negligence on the part of the company. The client(s) acknowledge that loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes or possessions, losses arising on the cancellation of a booking and the expense of delay and harm caused other than by the negligence of the company) howsoever arising is not the responsibility of Lake District Wellbeing Breaks and that the company’s liability is hereby limited. The client(s) further acknowledges that the company is entitled to expect its client(s) to rely, where appropriate, on insurance cover and to mitigate any losses accordingly. As a result, the client(s) accepts that it is reasonable for the company to exclude liability for losses in respect of which the client(s) is insured, and such liability is hereby excluded.
If you have cause for complaint during your stay, you must bring it to our attention and we will do our best to rectify the situation. It is unreasonable to take no action during your visit, but then write a letter of complaint upon your return. However, should a problem remain unresolved you should make a complaint to Lake District Wellbeing Breaks within 14 days from the day of your departure from the retreat. We regret we cannot accept liability in relation to any complaint or problem if you fail to notify us in accordance with this paragraph.